Refund Policy

Launch note: Confirm that this policy matches the final merchant processor’s rules and applicable consumer law before publishing.

Digital products

The Age-in-Place Blueprint products are delivered digitally and provide access to downloadable copyrighted materials. Because access is provided promptly after payment, purchases are generally final once the downloads have been delivered or accessed, except where a refund is required by law.

Situations we will review

Please contact customer support if:

• You were charged more than once for the same order.
• You received the wrong package.
• A provided file is damaged, incomplete, or cannot be accessed after reasonable troubleshooting.
• The merchant processor confirms an unauthorized or incorrect charge.
• Applicable law provides a right to cancellation or refund.

Requesting assistance

Call (888) 989-8987 and provide the purchaser’s name, order information, purchase date, package name, and a description of the issue. We may first provide a replacement file or renewed download access where that resolves the problem.

Compatibility

Customers are responsible for using compatible devices and software. Product pages should clearly identify required software for editable or spreadsheet files. A refund is not normally provided solely because a customer prefers a different device or application when the supplied file is functional and was accurately described.

Approved refunds

Approved refunds are returned through the original merchant method when possible. Processing times are controlled in part by the merchant processor and the customer’s financial institution.

Contact

J&M Digital LLC
267 South 2080 East, Springville, UT 84663
Customer support: (888) 989-8987